Write It: The Ultimate Call Center Script
If you’re an agent, you’ve probably seen that some scripts do better than others. Because it’s difficult to pinpoint exactly what works and what doesn’t,… Read More »Write It: The Ultimate Call Center Script
Company Tips
Magic 10: Reduce Call Center Agent Attrition
A greater focus on agent satisfaction not only saves money, but it’s also essential for running a successful call center. Motivated agents who enjoy their… Read More »Magic 10: Reduce Call Center Agent Attrition