A greater focus on agent satisfaction not only saves money, but it’s also essential for running a successful call center. Motivated agents who enjoy their… Read More »Magic 10: Reduce Call Center Agent Attrition
In the vast majority of cases, an omnichannel call center can assist agents in achieving their objectives. However, before you invest in technology, you need to understand the distinctions between multichannel and omnichannel call centers. A little knowledge can aid you in deciding which solution is best for your company.
You’ve finished the interview and are convinced that you made a positive impression. The interview process, however, is not yet complete. A follow-up interview, whether… Read More »Up Next: A Thank You
Each year, video job interviews become more common. How can you be certain that your webcam interview will impress the recruiting manager? Check out our… Read More »Ready, Set, Go: Nail Your Video Interview
Few things are as nerve-wracking as a job interview. You approach them knowing that if you don’t meet the employer’s requirements, you won’t get the… Read More »Job Hussle: How to Prepare for an Interview
What is the most appropriate attire for a job interview? Depending on the type of job and firm you’re interviewing with, the response will differ.… Read More »The Fit: What to Wear for Interviews
Congratulations! You’ve progressed to the next round of interviews. A second interview gives the hiring manager another chance to see if you’re a good fit,… Read More »Level 2: Second Interview
Making yourself look more professional during job interviews includes both preparation and confidence. However, if you’re still puzzled about how to ace them, get motivated… Read More »Get It Right: Dos and Don’ts for Job Interviews
Have you ever been curious about behavioral interview questions (BIQs) and how to respond to them? We’ve put up the best guide to help you… Read More »Spot On: How to Deal with Behavioral Questions
Have you ever been stumped as to what to ask during a job interview? When looking for employment, it’s crucial to remember that an interview isn’t only for the company to see whether you’re a good fit; it’s also for you to see if you’re a good fit.